The art of small talk

Small talk is anything but small. It’s a short conversation that shapes first impressions, implies politeness and founds a relationship.

Small talk passes the time and avoids awkwardness, is super fun (at least I think it’s fun) and makes the day interesting. If that still isn’t convincing enough, it is good for personal development- I enjoy talking to people everywhere, and I’ve become much more confident for it.

As a barista, I love small talk. There are days where I work 10 to 12 hours, and it is the short bursts of cheery conversations with customers that keep me going and make it bearable.

Tips for becoming a small talk pro:

Look friendly:

Assume an open, friendly stance- uncross your arms and act casual. Have some eye contact (but don’t be too creepy). Direct your shoulders towards the other person so they know you have their attention. Stand an appropriate distance away- in a cafe, this is easy. Comfortably stay on your side of the counter- don’t stand a metre back, and don’t be pressed yourself up practically climbing on top of it. They might get freaked out by that…

A friendly greeting:

A greeting is always a good conversation starter. Say hello to the barista and smile- act like you want to chat, rather than just filling in time waiting for your mocha, or for the eftpos to process. If appropriate, maybe you could compliment the barista on their appearance, comment on a change in the store, or ask a question about a menu item. Maybe you had a big weekend,  or ate corn flakes for breakfast- tell them! There’s nothing to lose.

Be positive:

Exchange positive energy and keep the conversation fun! Pretend to be interested even if you aren’t and laugh even if a joke isn’t actually funny to keep the small talk going smoothly and to make the other member of the conversation feel at ease.

Be engaging: Ask the barista questions and give open answers that don’t kill the conversation. Listen to what they say and reply appropriately. The conversation needs to be smoooooth. Feel free to share stories from your life, but don’t talk about anything too personal with a barista unless you know them well enough- you may regret it!

End strong:

The good thing about talking to a barista is that they have things to do, so the small talk can be kept short and sweet, maybe a few sentences (but if it’s quiet and you want to chat more, it can continue). It can end whenever you want it to! Remember to say thank you when you get your coffee and goodbye when you leave! It’ll seal your place in the barista’s good books.